ST-14

1. Eligibility for Returns

We accept returns under the following conditions:

• Items must be returned within [specify time period, e.g., 30 days] of the purchase date.
• Items must be unused, in their original condition, and with all original packaging and accessories.
• Proof of purchase (such as a receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Items that have been used, modified, or altered.
• Items marked as final sale or clearance.
• [Other non-returnable items specific to your business, e.g., custom orders, software downloads, etc.]

3. Refunds

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original payment method within [specify timeframe, e.g., 5-10 business days].
• Partial Refunds: In certain cases (e.g., items not in their original condition), we may issue partial refunds at our discretion.
• Shipping Costs: Original shipping costs are non-refundable. You will be responsible for any return shipping charges unless the return is due to an error on our part (e.g., a defective or incorrect item).

4. Exchanges

If you wish to exchange an item, please contact us at [Contact Information] within [specify timeframe]. Exchanges are subject to item availability.

5. Defective or Damaged Items

Under Canadian consumer law, customers are entitled to a refund or exchange for items that are defective or not as described. If you receive a defective or damaged product, please contact us immediately at [Contact Information] with photos and a description of the issue. We will arrange for a replacement or full refund, including any shipping costs incurred.

6. Return Process

To initiate a return, please follow these steps:

• Contact us at [Contact Information] to request a Return Authorization Number (RAN).
• Pack the item(s) securely in the original packaging, including all accessories and proof of purchase.
• Ship the item(s) to the address provided in your return instructions. [Specify if customers are responsible for shipping or if a pre-paid label is provided.]

7. Warranty

Some of our products come with a [specify warranty period, e.g., 1-year limited warranty]. This warranty covers manufacturing defects but does not cover damages resulting from misuse, accidents, or unauthorized modifications. For warranty claims, please contact us with proof of purchase and a description of the issue.

8. Your Rights Under Canadian Law

Under Canadian law, customers have certain rights regarding product quality, returns, and refunds. This policy does not limit or override your legal rights as a consumer. For more information about your rights, please visit the [insert relevant provincial consumer protection website].

9. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us:

• Email: [Your Email Address]
• Phone: [Your Contact Number]
• Address: [Your Business Address]

We’re committed to delivering your order promptly and securely. Please read our shipping policies below for details on our available shipping options, estimated delivery times, and other important information.

1. Shipping Carriers

We use UPS as our primary shipping carrier to ensure reliable and efficient delivery. Once your order is shipped, you’ll receive a tracking number via email, allowing you to monitor the progress of your shipment.

2. Shipping Options

We offer both free and paid shipping options based on your delivery speed preference:

• Free Standard Shipping: Available for all orders within [specify applicable regions, e.g., Canada, continental U.S.]. Delivery times range from [specify timeframe, e.g., 5-10 business days].

• Express Shipping (Paid): For faster delivery, we offer paid express shipping. Delivery times range from [specify timeframe, e.g., 2-4 business days]. Additional charges apply and will be calculated at checkout based on your location and the weight of your order.

3. Processing Times

Orders are typically processed within [specify timeframe, e.g., 1-2 business days]. Please note that orders placed on weekends or holidays will be processed on the next business day.

4. Shipping Destinations

We currently ship to [list countries/regions you ship to, e.g., Canada, U.S., Europe]. If you are outside of these regions and wish to place an order, please contact us at [Your Contact Information] to discuss possible shipping arrangements.

5. Shipping Costs

• Free Standard Shipping: Available for eligible orders within [specify regions].
• Express Shipping: Rates vary based on location and order size and will be displayed at checkout.

6. Delivery Times

Please note that delivery times are estimates and may vary due to factors outside of our control, such as weather, holidays, and customs processing for international shipments.

• Free Standard Shipping: [5-10 business days]
• Express Shipping: [2-4 business days]

7. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your order on the UPS website or through the tracking link provided in your shipping confirmation email.

8. International Shipping and Customs

For international orders, customers are responsible for any customs duties, taxes, or fees that may apply. These charges are not included in our shipping rates and vary by country. Please check with your local customs office for more information on potential fees.

9. Lost or Delayed Shipments

If you experience any delays or issues with your shipment, please contact us at [Your Contact Information]. While we are not responsible for delays caused by the carrier, we will do our best to assist you in tracking your package and resolving any issues.

10. Contact Us

If you have any questions or special requests regarding shipping, please feel free to reach out to us:

• Email: [Your Email Address]
• Phone: [Your Contact Number]